PatientTrak

Implementing PatientTrak will reduce patient wait and cycle time through improved workflow visibility to patient status and staff communications.  In a recent case study of a high volume New England Hospital outpatient center, PatientTrak reduced average patient wait time in the Lobby from 15 to 5 minutes and Registration time from 13 to 6 minutes. The PatientTrak tracking solution, including a patient sign-in kiosk, was configured to fit the client’s application and was up and running in 24 hours. The staff immediately noted the workflow visibility the software provided as well as the queuing benefit the kiosk created.  The reduction in wait time for the Lobby and Registration areas was result of the real-time visibility and improved staff communication PatientTrak provides. The study also showed that PatientTrak reduces patient cycle time.  A reduction in cycle time not only increases patient satisfaction but also increases capacity and potential revenue....

We all use the Internet literally every day. Wherever you go, at least, you pick your smartphone with you to check some social media platforms, to play some games, read what you like, take a look at the weather report, check the news and the list can go on and on. Yet, do you know that you are able to make our healthcare system better by doing some else on the web than I have already mentioned above? Have you ever heard about the patient's surveys? Have you ever did one? Why is that so important for our healthcare system and how those surveys function at all? Continue reading and find out! How much do you know about patient survey companies? You have at least heard how that all functions, but if it was not clear to you, don't worry, we will explain it all here in the simplest way! So, these companies have their own system which calculates the success of some doctor, physician, medical practice, or any clinic a patient has visited. In that case, that patient may take the sur...

PatientTrak comes complete with a robust reporting package that enables users to analyze the entire patient treatment process and identify bottlenecks to improve patient flow and satisfaction. From wait times to patient demand reporting, PatientTrak brings visibility to the patient treatment process from “door to discharge.” Key Reports – PatientTrak includes over 20 patient tracking reports including Average Wait and Treatment Times, Patient and Staff Activities, Average Time in Area, Time Between Activities, Maximum Wait Times, outlier reporting and many other useful analysis tools. Individual Patient Information – A patient’s satisfaction is directly linked to the time they spend in your facility. PatientTrak can produce reports from weekly and monthly department averages all the way down an individual patient’s experience. This helps identify anomalies and outliers that affect patient satisfaction. Patient Feedback – The PatientTrak online reputation softw...

Leading health care facilities are leveraging technology to be more competitive, improve efficiency, drive patient satisfaction and increase revenue. Improved patient flow , staff communication and patient feedback mechanisms are critical to increasing patient satisfaction, engagement, and maximizing reimbursement. Tracking the patient experience from door-to-discharge and post-visit through applications like PatientTrak visit flow and online reputation management software are key factors for patient acquisition and retention. A study of PatientTrak data across all medical services, shows that the 1 factor in patient satisfaction is wait time.  Generally, the longer a patient waits for healthcare services the less satisfied they will be with those services. PatientTrak’s HIPAA compliant patient tracking software gives providers and staff visibility into patient flow uncovering bottlenecks to decrease patient wait times, as well as capturing real-time feedback through fully a...

Florham Park, NJ, May 21, 2018 – Points Group, a leading strategy, branding and marketing company that specializes in healthcare, and PatientTrak a leader in patient satisfaction solutions, have announced a partnership between the two companies. Together, they combine the superior software capabilities of PatientTrak with Points Group’s expertise in the areas of patient experience and marketing, to deliver unmatched services to their clients. The partnership provides a variety of services that help clients in the healthcare industry implement the leading patient feedback software, while maximizing the impact by applying best practices for a highly improved patient experience. The services include software customization, patient experience audit, process improvement, patient satisfaction survey development, reputation management and employee customer service training. “Our two companies create a perfect synergy. For many years, we’ve been focused on helping our clients to improve their...

Patients choose where they go for care. The number one driver for patient satisfaction is perceived wait times measured against expectations. Facilities that do not provide visibility into their patient flow cannot manage or improve it. This results in lower physician and facility online reviews, lower reimbursement, weakening of the brand and decreased new patient acquisition. Leading healthcare providers are taking patient satisfaction seriously as patient expectations are now changing. Facilities are streamlining the registration process, measuring patient wait times from door to discharge and proactively gaining insight into the patient experience post discharge. Technologies like PatientTrak.net allow healthcare facilities to measure and manage wait times, streamline patient flow, improve staff efficiency and manage their online reputation. Patients register through a kiosk upon arrival allowing wait times to be measured at each step of the process. Patient tracking boards displa...

PatientTrak users can directly respond to reviews from the platform and increase earned media Lumin Medical LLC, a leader in patient satisfaction solutions for healthcare providers, announced it is now offering the ability to respond to Google reviews directly from its cloud-based, healthcare online reputation management platform, PatientTrak already provides review site management for the top healthcare review sites: Google, Healthgrades, Vitals, RateMDs, WebMD, Yelp and YP capturing over 95% of all healthcare reviews.  Now the system allows users to post responses to Google reviews directly from the software rather than having to login into their Google My Business Account. Responding to reviews from PatientTrak provides the following benefits: · Faster Review Response – The patient experience staff can react faster to patient feedback and demonstrate their dedication to service recovery and patient satisfaction. · Improved Reviews Workflow – Busy healthcare marketing and socia...

When it comes to the medical institutions, we don’t always realize how important it is to know if you can trust the institution or not. To know if you can trust the institution or doctor with something as essential as your life. This is where the patient satisfaction surveys come it. With these surveys you will know for sure that you are going to the right medical facility or doctor practice for assistance when you are not feeling great. However, there are still people that doesn’t know everything there is to know about these surveys. And, they don’t know why this is important to ensure that they are doing these surveys as well. This is the truth about these surveys to completely understand what this is all about: What is patient feedback survey Before you can know the truth about these surveys, you first need to know what a patient feedback survey is. This is something that you are filling in to make sure that the facility knows if you were satisfied with the facility or not. There a...

Even when we were not born, we felt safe in our mother's womb. Once we have been born, we have always wanted to feel safe and to trust people that are around us. Since you were a child you were trying to find your best environment and the people to whom you can trust totally.What has changed since you become an adult? Literally, nothing, when we are talking about safety. Do you feel safe in nowadays world or are you frightened? People mostly worry about their health, because that is the best value a human being can have. Once you lose your health you have nothing. That is why the humanity wanted to make some better ways in which people would find their perfect care provider. Patient satisfaction surveys are the best thing that can happen in the healthcare industry. It will make a huge difference when it comes to trust between patients and medical staff. The doctors are at the highest point of interest when it comes to patient satisfaction. They choose them very wisely. But, how c...

When you are thinking about health quality improvement, what is the first thing that comes to your mind? Better education for the future doctors? More budget which would be arranged in a way which would increase the quality of the healthcare? Well, it may be. All those things are very important when we are talking about the most important thing in life-health. But, there is one more thing you have probably forgotten about, or it just didn't come into your mind. Patient satisfaction surveys! This great tool for quality improvement has been neglected for so many years, or better to say decades. Since the last two decades, people realized the importance of such an invention. What caused it to become popular and appreciated? It may be the internet, social media, human's dissatisfaction with their previous experiences with healthcare or something else. You will recognize your reason. It was very hard to recognize the gaps in the healthcare work because there weren't many peo...

Patient feedback survey is the tool to quality improvement These days it is important to make sure that you provide great customer service. This is because of competition and the fact that you need to provide great customer service to become successful. This is why the patient feedback survey is so essential. This is basically the tool to quality improvement. Meaning that this is the tool that you can use to ensure that your business is growing and becoming successful. This is especially important when you have any type of medical institution. These are all the important information about this type of surveys so that you can understand why it is essential to consider this for your practice. What type of business can make use of the patient survey software? One of the most common questions about the patient satisfaction surveys is what type of business can make use of this software successfully. This is a software that can mostly be used by medical institutions. Any type of medical f...

We live in an information world. Everything we want to find out, we can simply find it on the Internet. When you want to buy a furniture or maybe even a car, where do you take a research for the information about it? On the web, right? You want to hear what the other people think about that, is it the right purchase, what are the ratings and experiences? No one wants to spend their hard earned money in a wrong way, and that is smart. Also, no one likes to be fooled. I think if people should try to do a research before anything they want to purchase or have an experience with (schools, spa centers, gyms for example), they would choose smarter. Do you want to be sure and safe that you are in the right hands? Do you worry about your health or have you lost your trust in the medicine because of some bad experiences? We can understand that, and it sadly happens. We will now talk about the importance of patient satisfaction surveys! In last two decades, these surveys have gained so much a...

Long waiting times can lead to dissatisfied patients and lost revenue.  Using the PatientTrak Web Check-In solution, your patients can view the current wait time at your facility. Patients can check-in right from your website and get into the waiting queue while remaining in the comfort of their home. Patients go to your website, view the waiting time and can check-in before coming to the facility. Staff can monitor patient demand levels and even send text messages to patients alerting them that it is time to come into the facility. Multiple Urgent Care Facilities – Steer Patients to the Facility with the Shortest Wait Time Providing wait times right on your website allows patients to choose which of your urgent care centers they want to go to based on wait time. Patients are more likely to use facilities with shorter wait times which leads to greater patient satisfaction and more balanced staff loading for you as the provider. Text Messaging Patients – Let Patients ...

It is important to make sure that you are going to give the best service possible when you have a practice or you are management of a medical institution. There aren’t many ways to know for sure that your service that you delivered is of a high quality and if patients are satisfied. This is why it is essential to use all the tools that you can get. The one thing that you can use is to make use of patient survey companies to make it possible for patients to write reviews about the practice or medical institution. This way, other patients and you, will know exactly what services can be improved. Here are how using this service can ensure for a better and improved service: Able to cut out problem areas in the practice One of the most essential reasons why health care surveys are essential is so that it makes management aware of problem areas. This will make sure that they are able to cut all the problem areas out and to ensure that all patients are happy and satisfied. These might be sm...

PatientTrak continues to support our customers’ operational excellence with a new “Categories” feature.  Survey and Review responses can be tagged and placed into user-defined categories based on a common theme (Wait Time, Bedside Manner, Communication, Scheduling, Front Desk Staff, etc.).  This relates patient satisfaction data back to clinical operations using terminology they understand and can take action on.  It helps identify areas for improvement. PatientTrak takes great pride that our solutions support “measure to improve” over “measure to impress.”  As the leader in patient satisfaction solutions we help our customers with both operational and marketing solutions to improve their operational excellence and patient satisfaction. Resource By : https://www.patienttrak.net/new-patienttrak-release-supports-operational-excellence

PatientTrak’s Online Reputation Management solutions drive significant Search Engine Optimization (SEO) for your website. Our customers see their sites appear in the Google Knowledge Panel. Our Patient Satisfaction Survey , Automated Review Request and Physician Transparency services drive a steady stream of ratings/reviews directly to your website.  Google has determined that the practice website below (a PatientTrak customer) to be highly relevant site for patient review information and has featured it in the Google Knowledge Panel. Ressource By : https://www.patienttrak.net/google-knowledge-panel