Skip to main content

PatientTrak and Points Group Partner to Provide Enhanced Patient Satisfaction and Experience

Florham Park, NJ, May 21, 2018 – Points Group, a leading strategy, branding and marketing company that specializes in healthcare, and PatientTrak a leader in patient satisfaction solutions, have announced a partnership between the two companies. Together, they combine the superior software capabilities of PatientTrak with Points Group’s expertise in the areas of patient experience and marketing, to deliver unmatched services to their clients.

The partnership provides a variety of services that help clients in the healthcare industry implement the leading patient feedback software, while maximizing the impact by applying best practices for a highly improved patient experience. The services include software customization, patient experience audit, process improvement, patient satisfaction survey development, reputation management and employee customer service training.

“Our two companies create a perfect synergy. For many years, we’ve been focused on helping our clients to improve their patient experience. PatientTrak’s software aligns perfectly with our consulting and marketing services in this field. Together, we are able to provide custom solutions and services unparalleled in the healthcare industry,” states Thomas Hofstetter, Managing Partner of Points Group.

“We are excited to partner with Points Group as their marketing and consultative expertise complements our software solutions and adds a new level of benefit to clients using PatientTrak.”, states James W. Hermann, CEO, PatientTrak.

The partnership is a national initiative, with exclusive rights held by Points Group in the Northeast region of the U.S. The PatientTrak software can be purchased through PatientTrak or Points Group. In addition, Points Group provides enhanced services that are bundled with the software purchase.

About Points Group

With almost two decades of experience, Points Group has evolved from a management consulting group to a nationally recognized, award-winning full-range marketing agency with a specialty in healthcare. Combining strategic thinking with tactical execution, Points Group helps companies to grow, market and improve their services, operations and customer or patient experience.

About PatientTrak

PatientTrak, is the leading cloud-based patient satisfaction platform that includes Visit Flow, Online Reputation and Patient Engagement services used by healthcare organizations to reduce wait times, build their brand, and improve patient satisfaction.

Resource by : https://www.patienttrak.net/patienttrak-and-points-group-partner-to-provide-enhanced-patient-satisfaction-and-experience
Labels:

Comments

Post a Comment

Popular posts from this blog

Doctor surveys. Everything you need to know

When you are looking for a product or a service, you are normally reading reviews and surveys that people filled in about the product. This is the only way that you can make sure that you are getting value for money. When it comes to medical practices, there are people that are doing the same. They are reading as many doctor surveys as possible to ensure that they are going to the right doctor or clinic. But, because there are so many people that don’t know much about these surveys, we are going to give you all the information you need to know. What are doctor surveys? It’s important to understand the surveys that you can get from different patient surveys companies . These surveys are actually nothing more than reviews. Reviews about the practice, the doctor, and the service that you are getting from them. This is beneficial to everyone involved. From the doctor working at the practice, the personnel, and the patients. It gives everyone an insight about what people think about the pra...
Post a Comment
Read more

Understanding Patient satisfaction surveys completely

There is always something new that you need to know about the internet and software that people can use online. And, this is the same for medical practices and private hospitals. There are ways that you can make sure that patients are getting the chance to tell other people what they are thinking about the institution. We are talking about patient satisfaction surveys . The problem is that there are so many doctors that don’t know about this software, and that doesn’t make use of it. And, they are losing patients by the day. This is why it is so important to understand this survey software and systems completely. This just might be the one thing that your practice needs to become more successful by getting new patients every day. These are everything that you need to know about these surveys to use it for improving your medical practice. The statistics of the software The moment that you know the statistics about the Patient Survey Companies you will have a better understa...
Post a Comment
Read more

Jupiter Medical Center Launches a Virtual Waiting Room

  Rated number one for safety, quality and patient satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and across the Treasure Coast    region. Recognized as the region’s only independent, not-for-profit hospital, Jupiter Medical Center offers a comprehensive continuum of inpatient and outpatient healthcare services, expertise and specialties, including orthopedics and spine care, cancer care, cardiac and vascular care, comprehensive stroke, obstetrics & maternity care, pediatrics, emergency care as well as diagnostic imaging, screening, testing and urgent care. PatientTrak was chosen by Jupiter to provide the inbound and outbound messaging to create a virtual waiting room for their patients.  Patients receive a link to click when they are in the parking lot and staff sends them text messages directing them when to enter the facility and where to go.  This is not only efficient but a...
Post a Comment
Read more