PatientTrak

A new study published in 2019 by Moffitt Cancer Center shows that communicating through text messaging during the surgical process has a high impact on patient and family satisfaction. Family members reported increased  satisfaction  with communication by 28% in the waiting area. The nursing staff assessed the family to determine what information “mattered most” and provided that level of communication during the surgery. Families also reported 91% decreased anxiety during their wait for surgery after the practice implemented the new communication process. Nurses reported increased comfort in addressing families by 37% Addressing “what matters most” prior to and throughout surgery with an oncology patient’s family positively affects outcomes that can be tracked as faster recovery time, decreased hospital length of stay, and decreased overall complications to invasive surgery during the most compromised time of their lives. PatientTrak  text messaging is ...

Implementing PatientTrak will reduce patient wait and cycle time through improved workflow visibility to patient status and staff communications.  In a recent case study of a high volume New England Hospital outpatient center, PatientTrak reduced average patient wait time in the Lobby from 15 to 5 minutes and Registration time from 13 to 6 minutes. The PatientTrak tracking solution, including a patient sign-in kiosk, was configured to fit the client’s application and was up and running in 24 hours. The staff immediately noted the workflow visibility the software provided as well as the queuing benefit the kiosk created.  The reduction in wait time for the Lobby and Registration areas was result of the real-time visibility and improved staff communication PatientTrak provides. The study also showed that PatientTrak reduces patient cycle time.  A reduction in cycle time not only increases patient satisfaction but also increases capacity and potential revenue....

PatientTrak comes complete with a robust reporting package that enables users to analyze the entire patient treatment process and identify bottlenecks to improve patient flow and satisfaction. From wait times to patient demand reporting, PatientTrak brings visibility to the patient treatment process from “door to discharge.” Key Reports – PatientTrak includes over 20 patient tracking reports including Average Wait and Treatment Times, Patient and Staff Activities, Average Time in Area, Time Between Activities, Maximum Wait Times, outlier reporting and many other useful analysis tools. Individual Patient Information – A patient’s satisfaction is directly linked to the time they spend in your facility. PatientTrak can produce reports from weekly and monthly department averages all the way down an individual patient’s experience. This helps identify anomalies and outliers that affect patient satisfaction. Patient Feedback – The PatientTrak online reputation softw...

Leading health care facilities are leveraging technology to be more competitive, improve efficiency, drive patient satisfaction and increase revenue. Improved patient flow , staff communication and patient feedback mechanisms are critical to increasing patient satisfaction, engagement, and maximizing reimbursement. Tracking the patient experience from door-to-discharge and post-visit through applications like PatientTrak visit flow and online reputation management software are key factors for patient acquisition and retention. A study of PatientTrak data across all medical services, shows that the 1 factor in patient satisfaction is wait time.  Generally, the longer a patient waits for healthcare services the less satisfied they will be with those services. PatientTrak’s HIPAA compliant patient tracking software gives providers and staff visibility into patient flow uncovering bottlenecks to decrease patient wait times, as well as capturing real-time feedback through fully a...

Patients choose where they go for care. The number one driver for patient satisfaction is perceived wait times measured against expectations. Facilities that do not provide visibility into their patient flow cannot manage or improve it. This results in lower physician and facility online reviews, lower reimbursement, weakening of the brand and decreased new patient acquisition. Leading healthcare providers are taking patient satisfaction seriously as patient expectations are now changing. Facilities are streamlining the registration process, measuring patient wait times from door to discharge and proactively gaining insight into the patient experience post discharge. Technologies like PatientTrak.net allow healthcare facilities to measure and manage wait times, streamline patient flow, improve staff efficiency and manage their online reputation. Patients register through a kiosk upon arrival allowing wait times to be measured at each step of the process. Patient tracking boards displa...

When it comes to the medical institutions, we don’t always realize how important it is to know if you can trust the institution or not. To know if you can trust the institution or doctor with something as essential as your life. This is where the patient satisfaction surveys come it. With these surveys you will know for sure that you are going to the right medical facility or doctor practice for assistance when you are not feeling great. However, there are still people that doesn’t know everything there is to know about these surveys. And, they don’t know why this is important to ensure that they are doing these surveys as well. This is the truth about these surveys to completely understand what this is all about: What is patient feedback survey Before you can know the truth about these surveys, you first need to know what a patient feedback survey is. This is something that you are filling in to make sure that the facility knows if you were satisfied with the facility or not. There a...

We live in an information world. Everything we want to find out, we can simply find it on the Internet. When you want to buy a furniture or maybe even a car, where do you take a research for the information about it? On the web, right? You want to hear what the other people think about that, is it the right purchase, what are the ratings and experiences? No one wants to spend their hard earned money in a wrong way, and that is smart. Also, no one likes to be fooled. I think if people should try to do a research before anything they want to purchase or have an experience with (schools, spa centers, gyms for example), they would choose smarter. Do you want to be sure and safe that you are in the right hands? Do you worry about your health or have you lost your trust in the medicine because of some bad experiences? We can understand that, and it sadly happens. We will now talk about the importance of patient satisfaction surveys! In last two decades, these surveys have gained so much a...

Long waiting times can lead to dissatisfied patients and lost revenue.  Using the PatientTrak Web Check-In solution, your patients can view the current wait time at your facility. Patients can check-in right from your website and get into the waiting queue while remaining in the comfort of their home. Patients go to your website, view the waiting time and can check-in before coming to the facility. Staff can monitor patient demand levels and even send text messages to patients alerting them that it is time to come into the facility. Multiple Urgent Care Facilities – Steer Patients to the Facility with the Shortest Wait Time Providing wait times right on your website allows patients to choose which of your urgent care centers they want to go to based on wait time. Patients are more likely to use facilities with shorter wait times which leads to greater patient satisfaction and more balanced staff loading for you as the provider. Text Messaging Patients – Let Patients ...

One of the last benefits of having patient reviews of doctors, is it is going to give the medical team at the hospital or the medical practice a good idea what the patients are thinking about the institution and if they are recommending the practice to other people. And, if there are negative reviews, it is going to give the practice or hospital the chance to change the things that aren’t great at the practice to improve the service or conditions and to ensure that patients are more satisfied and able to give positive reviews.  Having negative reviews isn’t always a bad thing. It will ensure that the doctor can improve the service or to let the doctors know what is going on behind their backs with their administrative personnel. Making the choice easier When moving to a new town or city, the one thing that many people are struggling with is to find a doctor and hospital that are going to be best for them. With the doctor rating reviews , it is going to give the new citizens a...

How many of us has gone to a doctor or hospital and finds that it wasn’t the best experience? But, that it wasn’t because of the illness that you might have had? This is getting more and more frequent that doctors and hospitals aren’t as great as what it was a couple of years ago. And, you can’t always search for reviews online to find the best doctor or hospital. However, there are some ways that you can get patient reviews of doctors online that you can use to find the best doctor in town. Here are some reasons why it is beneficial to read and to know reviews of doctors and other healthcare professions: Can evaluate the medical practice as a whole When you are going to ensure that your practice is getting doctor rating reviews, you are going to ensure that the whole practice is being evaluated. Meaning that other patients will not only know what they can expect from the doctor on call, but they will know what they can expect from the whole practice. There are some practices out th...

PatientTrak automates the collection and display of all of your physician’s and location reviews including stars and comments from all of these sites on a daily basis. Managing your online reviews and understanding your online presence is easy with PatientTrak.  Prioritize and respond to negative commentary while promoting positive feedback and turning satisfied patients into brand champions For more information please visit : https://www.patienttrak.net/review-site-monitoring