A new study published in 2019 by Moffitt Cancer Center shows that communicating through text messaging during the surgical process has a high impact on patient and family satisfaction. Family members reported increased satisfaction with communication by 28% in the waiting area. The nursing staff assessed the family to determine what information “mattered most” and provided that level of communication during the surgery.
Families also reported 91% decreased anxiety during their wait for surgery after the practice implemented the new communication process.
Nurses reported increased comfort in addressing families by 37%
 Addressing “what matters most” prior to and throughout surgery with an oncology patient’s family positively affects outcomes that can be tracked as faster recovery time, decreased hospital length of stay, and decreased overall complications to invasive surgery during the most compromised time of their lives.
PatientTrak text messaging is the primary tool being used at Moffitt Cancer Center to communicated between the Operating Room and the Family Waiting Room during surgery.
See the full Moffitt Cancer Center study here.
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Patients can no longer be seen as individuals . In fact, they are the lifeblood that sustains any modern healthcare practice. Therefore, your online reputation needs to reflect a positive image that keeps patients coming back (when they’re sick) and recommending you to friends, family, and online connections. Is medical online reputation management that big a deal? There’s so much more to medical online reputation management than meets the eye. In recent years your online presence can be the difference between success and failure for just about every industry. More and more patients are no longer going to their local practice because “it’s where they’ve always gone.” Nowadays, people have more choice than ever thanks to the advancement of the internet. It’s because of this that people are taking the time to research their healthcare professionals. Therefore, when they come online and come across your practice, you want to make sure you come across in the best possib...
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