A new study published in 2019 by Moffitt Cancer Center shows that communicating through text messaging during the surgical process has a high impact on patient and family satisfaction. Family members reported increased satisfaction with communication by 28% in the waiting area. The nursing staff assessed the family to determine what information “mattered most” and provided that level of communication during the surgery.
Families also reported 91% decreased anxiety during their wait for surgery after the practice implemented the new communication process.
Nurses reported increased comfort in addressing families by 37%
 Addressing “what matters most” prior to and throughout surgery with an oncology patient’s family positively affects outcomes that can be tracked as faster recovery time, decreased hospital length of stay, and decreased overall complications to invasive surgery during the most compromised time of their lives.
PatientTrak text messaging is the primary tool being used at Moffitt Cancer Center to communicated between the Operating Room and the Family Waiting Room during surgery.
See the full Moffitt Cancer Center study here.
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When it comes to the medical institutions, we don’t always realize how important it is to know if you can trust the institution or not. To know if you can trust the institution or doctor with something as essential as your life. This is where the patient satisfaction surveys come it. With these surveys you will know for sure that you are going to the right medical facility or doctor practice for assistance when you are not feeling great. However, there are still people that doesn’t know everything there is to know about these surveys. And, they don’t know why this is important to ensure that they are doing these surveys as well. This is the truth about these surveys to completely understand what this is all about: What is patient feedback survey Before you can know the truth about these surveys, you first need to know what a patient feedback survey is. This is something that you are filling in to make sure that the facility knows if you were satisfied with the facility or not. There a...
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