It’s very important, if you’re a healthcare provider, to fully take control of your doctor online reputation management . Did you know that around 37% of individuals will avoid doctors due to negative reviews? That being said, the key to ensure any adverse feedback is addressed as quickly as possible. First off, it’s important to have ‘your say’. Many platforms will allow you to write a reply so that readers can see there is always two sides to any story. The other significant step is to address the bad review with the doctor, to ensure there won’t be any further problems with future patients.
Founded in 2006, PatientTrak is the leading provider of visibility solutions that drive patient satisfaction. PatientTrak’s cloud-based visibility solutions including Visit Flow, Online Reputation and Patient Engagement are used by healthcare organizations to reduce wait times, build their brand, and improve patient satisfaction.