PatientTrak, a leader in patient satisfaction solutions,
is pleased to announce that it is now listed and available in Epic’s
App Orchard. The PatientTrak App allows Epic users to send text messages to both patients and family members to keep them informed of care progression.
“Sending
text message updates to patients and family members during the care
the delivery process dramatically increases patient engagement and overall
satisfaction,” said James Hermann, CEO at PatientTrak. “By interfacing
with Epic, our common customers can seamlessly communicate with
patients and family members saving them time and improving the flow of
patients through their facility”
The new App offers PatientTrak and
Epic customers a more coordinated experience so they can message
patients with a single sign-in and store mobile phone numbers for use
during that visit and beyond. The main use cases of the App are:
Patients:
Healthcare providers can send text messages to find, inform and direct
patients during the care process, increasing staff efficiency and
patient flow. Providers and staff can stay connected to patients and
free them from the waiting room.
Family Members:
Surgical centers desire to keep family members informed when their loved one (the patient) is in surgery. Simple, logistical messages like
“procedure started,” or “patient progressing normally,” or “surgery complete,” reduce family anxiety, while freeing them from the waiting room. The App can also be used to send messages that direct family where to go when the surgery is complete.
“We
are very excited to bring PatientTrak to the Epic App Orchard to not
only meet the needs of our customers, but also improve the healthcare
experience for their patients,” said Philip Trimble, Vice President of
Software Solutions at PatientTrak.
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