PatientTrak

PatientTrak, a leader in patient satisfaction solutions, is pleased to announce that it is now listed and available in Epic’s App Orchard. The PatientTrak App allows Epic users to send text messages to both patients and family members to keep them informed of care progression. “Sending text message updates to patients and family members during the care the delivery process dramatically increases patient engagement and overall satisfaction,” said James Hermann, CEO at PatientTrak. “By interfacing with Epic, our common customers can seamlessly communicate with patients and family members saving them time and improving the flow of patients through their facility” The new App offers PatientTrak and Epic customers a more coordinated experience so they can message patients with a single sign-in and store mobile phone numbers for use during that visit and beyond. The main use cases of the App are: Patients: Healthcare providers can send text messages to f...

Patients can no longer be seen as individuals . In fact, they are the lifeblood that sustains any modern healthcare practice. Therefore, your online reputation needs to reflect a positive image that keeps patients coming back (when they’re sick) and recommending you to friends, family, and online connections. Is medical online reputation management that big a deal? There’s so much more to medical online reputation management than meets the eye. In recent years your online presence can be the difference between success and failure for just about every industry. More and more patients are no longer going to their local practice because “it’s where they’ve always gone.” Nowadays, people have more choice than ever thanks to the advancement of the internet. It’s because of this that people are taking the time to research their healthcare professionals. Therefore, when they come online and come across your practice, you want to make sure you come across in the best possib...

Are you a physician or involved in the running of a healthcare practice? If so, it may be helpful to read the following article.What makes physician transparency so important? Want to understand why physician transparency is so important for any healthcare practice? Imagine you’ve just moved to a brand new town. You don’t know anyone yet, but you have to find a healthcare practice immediately. Before showing up and blindly trusting the physician in front of you, wouldn’t you like to know a bit about them? This is why it’s important that every physician takes the right steps to having an online presence. Before a patient sits down in front of you, it makes the patient-physician relationship that much stronger, because a patient will already have developed trust. Luckily there are many tactics you can employ when it comes to developing a credible online presence. How physician surveys can improve online reputation One of the best ways to demonstrate and enhance the online reput...