Skip to main content

Lumin Medical Purchases Online Reputation Management Software

Franklin, Wis., May 9, 2016 – Lumin Medical LLC, a leader in patient satisfaction solutions, announced it has acquired the Online Reputation Management (ORM) assets from Implementing Technologies LLC and is moving the business from Charleston, SC, to Franklin, WI. The acquisition has enabled Lumin Medical to incorporate ORM into its PatientTrak platform, a web-based tracking system that features cloud-based software solutions that bring visibility to the patient experience before, during and after a visit to his or her healthcare provider. PatientTrak helps healthcare operational and marketing leadership better understand this experience, so they can take steps to improve it.

ORM is the leading, HIPAA compliant patient feedback solution in the healthcare industry with services and software that deliver automated patient satisfaction surveys, brand marketing analytics, integrated physician performance publishing solutions, and content tracking across all of the major physician surveys sites, including Healthgrades, Vitals, RateMDs, Google, YP, Facebook, Twitter and Yelp. The enterprise software captures patients’ feedback, so practice managers can obtain insight into their health systems’ physicians’ perceived strengths and areas for improvement. They can then leverage the data and take actionable steps to improve their brand and online presence.
More and more patients are using online review sites to select their physicians. Therefore, it’s becoming increasingly important for healthcare providers to monitor what is being said about them online. ORM is a great fit with our PatientTrak platform and will allow us to solicit, track and publish patient experience feedback for our healthcare clients,” said James Hermann, President of Lumin Medical. “PatientTrak now has more tools that our clients need to increase their revenue and improve patient satisfaction.

ORM is one of three primary components that are available in PatientTrak. Its products are available individually or as a packaged platform. The other two PatientTrak services include:
Patient Visit Flow – This feature allows providers to manage the patient flow process, tracking patients from check-in through various stages of treatment. Facilities are able to analyze patient throughput, average wait times, staff efficiency and operational bottlenecks.
Patient Engagement Text Messaging Solution – Healthcare providers can send text message notifications directly to any smart phone from the healthcare provider’s existing computers. Appointment reminders, patient communication, status updates during surgery and staff-to-staff alerts regarding patient needs can all be sent from the platform.

The web-based PatientTrak system is scalable and is being used in healthcare settings ranging from individual medical practices to the country’s largest health systems. It is available for a low monthly subscription and does not require the purchase of any other software or hardware.
All PatientTrak components offer reporting capabilities that enable healthcare facilities to monitor and improve patient satisfaction levels.

Patient flow and feedback are critical to improving patient satisfaction and maximizing reimbursement. Tracking the patient experience from door-to-discharge and post-visit through online reputation management are key factors for patient acquisition and retention.

Free trials and online demos of PatientTrak’s technology are available. For additional information go to http://www.patienttrak.net, email info@patienttrak.net or call 1-888-766-2862.

Resource By : https://www.patienttrak.net/lumin-medical-purchases-online-reputation-management-software

Comments

Post a Comment

Popular posts from this blog

Doctor surveys. Everything you need to know

When you are looking for a product or a service, you are normally reading reviews and surveys that people filled in about the product. This is the only way that you can make sure that you are getting value for money. When it comes to medical practices, there are people that are doing the same. They are reading as many doctor surveys as possible to ensure that they are going to the right doctor or clinic. But, because there are so many people that don’t know much about these surveys, we are going to give you all the information you need to know. What are doctor surveys? It’s important to understand the surveys that you can get from different patient surveys companies . These surveys are actually nothing more than reviews. Reviews about the practice, the doctor, and the service that you are getting from them. This is beneficial to everyone involved. From the doctor working at the practice, the personnel, and the patients. It gives everyone an insight about what people think about the pra...
Post a Comment
Read more

Patient Check-in Software And The Pandemic

  When the pandemic struck during 2020, our lives changed dramatically. Everything isn’t what it was and we have a new normal to live by. This is why many medical practices consider making use of the patient check-in software. This is making social distancing and protection against the virus so much easier. The only problem is that there are still many medical practices and institutions that don’t make use of this software. Mostly because they don’t know what the software is, the benefits and why it’s so important with the pandemic. These are some of the essential information about the software and why every medical institution should consider it. What is patient check-in software?   What exactly is the check-in software from the healthcare online reputation management software? You need to know this, in order to understand why this is important to have. For more reasons than just to keep patients safe during the pandemic. With the software, pat...
Post a Comment
Read more

Using patient survey companies for better and improved services

It is important to make sure that you are going to give the best service possible when you have a practice or you are management of a medical institution. There aren’t many ways to know for sure that your service that you delivered is of a high quality and if patients are satisfied. This is why it is essential to use all the tools that you can get. The one thing that you can use is to make use of patient survey companies to make it possible for patients to write reviews about the practice or medical institution. This way, other patients and you, will know exactly what services can be improved. Here are how using this service can ensure for a better and improved service: Able to cut out problem areas in the practice One of the most essential reasons why health care surveys are essential is so that it makes management aware of problem areas. This will make sure that they are able to cut all the problem areas out and to ensure that all patients are happy and satisfied. These might be sm...
Post a Comment
Read more