Why Patient Satisfaction Matters Beyond Quality of Care

 

Patients choose where they go for care. The number one driver for patient satisfaction is perceived wait times measured against expectations. Facilities that do not provide visibility into their patient flow cannot manage or improve it. This results in lower physician and facility online reviews, lower reimbursement, weakening of the brand and decreased new patient acquisition.

Leading healthcare providers are taking patient satisfaction seriously as patient expectations are now changing. Facilities are streamlining the registration process, measuring patient wait times from door to discharge and proactively gaining insight into the patient experience post discharge. 

Technologies like PatientTrak.net allow healthcare facilities to measure and manage wait times, streamline patient flow, improve staff efficiency and manage their online reputation.

Patients register through a kiosk upon arrival allowing wait times to be measured at each step of the process. Patient tracking boards display estimated wait times and let patients know where they are in line for care.

“Sometimes it isn’t the wait time that creates anxiety. It’s no knowing how long it will be or that someone else is getting in line in front of you”

Text messaging, staff-to-staff, staff-to-patient and staff-to-family, helps caregivers communicate with patients, lower anxiety, and increase patient satisfaction. Automated appointment reminders help patients keep their appointments and arrive on time. This further helps streamline the patient experience while increasing revenue for health care providers.

“Text messaging allows patients to go get a cup of coffee or run to the gift shop while waiting, decreasing anxiety and perceived wait times”

Automating post-discharge satisfaction surveys allow providers to understand the patient experience to improve the quality of care while boosting physician and facility online reviews. 

PatientTrak’s cloud-based visibility solutions including Visit Flow, Online Reputation and Patient Engagement are used by healthcare organizations across the country to reduce wait times, build their brand, and improve patient satisfaction.

- Patient Flow, Tracking, Queuing and Reporting Solutions

- Online Reputation Management - Reviews, Surveys, Profile Listing, Web Optimization

- Patient Engagement, Acquisition & Marketing, Appointment Reminders

PatientTrak has been providing visibility solutions and online reputation management tools to facilities across the country for over 13 years.

Source By: https://www.linkedin.com/pulse/why-patient-satisfaction-matters-beyond-quality-care-james-hermann