PatientTrak

  Patients choose where they go for care. The number one driver for patient satisfaction is perceived wait times measured against expectations. Facilities that do not provide visibility into their patient flow cannot manage or improve it. This results in lower physician and facility online reviews, lower reimbursement, weakening of the brand and decreased new patient acquisition. Leading healthcare providers are taking patient satisfaction seriously as patient expectations are now changing. Facilities are streamlining the registration process, measuring patient wait times from door to discharge and proactively gaining insight into the patient experience post discharge.  Technologies like PatientTrak.net allow healthcare facilities to measure and manage wait times, streamline patient flow, improve staff efficiency and manage their online reputation. Patients register through a kiosk upon arrival allowing wait times to be measured at each step...

 Lumin Medical LLC, a leader in patient satisfaction solutions, announced it is now providing online reputation management and patient satisfaction surveys to American Dental Partners (ADPI), one of the nation's leading business partners to dental group practices.  ADPI is affiliated with nearly 300 dental practice locations, representing over 650 dentists in 21 states.  After an initial pilot program, ADPI has now rolled out PatientTrak across its entire nationwide network.  PatientTrak is providing ADPI a suite of cloud-based solutions and reporting tailored to their business operations and patient needs including:    Review Site Monitoring – PatientTrak automates the collection and display of all of ADPI's dentist and location reviews including stars and comments from all of the major online review sites. They are able to manage and respond to reviews in real-time across their entire network.    Automated Patient Satisfaction Surv...

This is the same with physician practices. Where patient surveys are done online by patients, they can be read by the physicians and other patients. The question that you might have, is why this is so essential to have patient surveys. New patients know what physician to go to People new in town are always looking for the best physician to go to. And, it can be harder than you might think. There might be a couple of practices that you can go to, but not all of them are recommended. This is why the patient surveys are so great. It is a great tool that new patients can use to know what physician they can go to. Which practice patients are recommending. And, what physicians aren't recommended at all. This is making it easier to find a doctor that you can actually trust with the health of your family. Physicians know what problems there is in their practice Physicians are also reading these comments and recommendations. Making it easier to know how patients are feel...

  Featured item of the week is our Mabeob Bag . Summer fun can turn to summer chaos. You’re going from one activity to another, in and out of the house, traveling, mobile, on the move. Which is great, you’re making the most of the daylight, weather, and Summer Fridays. Eventually, something ends up being left behind or lost. How to keep it all together when you are all over the place?  Soon’s Mabeob Bag is the answer. Mabeob means magic in Korean and our toiletry bag is magic at keeping all your necessities together and portable. Headed for a weekend getaway? This bag is easily packable size for toiletries needed on any trip. Going from work to the beach? Store your sunscreens in this for your desk/car. Even better, the Mabeob Bag is useful year round.   Mabeob Bag organizes your favorite korean skincare product in one place. Store your masks, eye patches, and lip patches neat and tidy. All your essentials in one place is like having your own magic Mary Pop...

  We all are regularly asked to complete surveys on the products and services we purchase almost every time we make a purchase.  Sometimes we respond, other times we do not for any number of reasons. Manufacturers and service providers send surveys as a way to collect customer feedback and ultimately improve their business.  They would never intentionally send a survey to someone who was not their customer as it wouldn’t make sense and would falsify their results. Recent studies and a recent article in the Washington Post  show that fake reviews are common in the healthcare industry.  Fake Review Watch, a consumer watchdog site, has found dozens of Facebook groups where businesses, including medical practices, buy and sell fraudulent reviews. Curtis Boyd, CEO and founder of Objection, which specializes in identifying fake business reviews, said that about 20 percent of business reviews in the healthcare industry, including physician reviews,...

Sitting in a waiting room, waiting for your appointment with the doctor can be so frustrating. This is one of the things that patients hate the most. This is why there are so many good things about the patient check-in software. Benefits that are making going to the doctor so much easier and faster. For those physicians that are still wondering if you should consider using a check-in system, these benefits will assist you in choosing this option for your medical practice. No overcrowding in the waiting room   One of the most frustrating things in a doctor’s waiting room is when it is overcrowded with patients. Other sick people can make you even feel sicker. Not only will overcrowding give you a bad review on doctor online reputation management software, but you will not have happy patients. If you are feeling sick and are going to the doctor, the last thing that you are in the mood for is a noisy waiting room. And, you might not even get a seat to sit on. Standing when you ...