UH Hospitals Implements PatientTrak Virtual Waiting Room

System adds PatientTrak application to virus prevention toolkit

At University Hospitals (UH) patient safety is the highest priority during the COVID-19 pandemic. Now, UH patients have an additional option to reduce the risk of virus transmission. PatientTrak is a virtual waiting room that enables the patient to communicate effectively with staff so they can arrive at their appointment on time while avoiding an in-person waiting room.

PatientTrak is not a traditional smartphone app and there is nothing for the patient to download. Patients receive a text with a link that alerts staff that they have arrived and enables real-time status updates and communication between staff and the patient. More than 10,000 patients used the tool across the UH system the first day it was implemented.

PatientTrak is an application that:

Provides patients with an appointment reminder via text 90 minutes prior to their scheduled appointment
Allows patients to remain safely in their vehicle instead of the waiting room
Sends a text notification when it is time to come in and be seen for their appointment

“This technology will prevent patients from waiting in our waiting rooms, helping us to further build the confidence of our patients that we are ‘UH Safe’ and a place where they can receive the best possible care,” said Danielle Chickerella, COO, UH Physician Network & Clinical Institutes.

PatientTrak comes in addition to other tools UH has already employed for health and safety including universal mask-wearing in its facilities, patient and caregiver screenings, physical distancing and handwashing.

This technology is especially important during the COVID-19 pandemic, but UH expects patients to enjoy its usefulness and convenience into the future.

Source By:https://www.patienttrak.net/uh-hospitals-implements-patienttrak-virtual-waiting-room

Comments

Doctor surveys. Everything you need to know

When you are looking for a product or a service, you are normally reading reviews and surveys that people filled in about the product. This is the only way that you can make sure that you are getting value for money. When it comes to medical practices, there are people that are doing the same. They are reading as many doctor surveys as possible to ensure that they are going to the right doctor or clinic. But, because there are so many people that don’t know much about these surveys, we are going to give you all the information you need to know. What are doctor surveys? It’s important to understand the surveys that you can get from different patient surveys companies . These surveys are actually nothing more than reviews. Reviews about the practice, the doctor, and the service that you are getting from them. This is beneficial to everyone involved. From the doctor working at the practice, the personnel, and the patients. It gives everyone an insight about what people think about the pra...

NEW Online Reputation Management Study From PatientTrak

As a leader in patient satisfaction and online reputation management for healthcare, PatientTrak conducted a study using its own database and uncovered a wealth of review and search engine information. We offer this information so that healthcare providers can optimize their online reputation management spend and focus on the best sites. Results Using the vast PatientTrak data set, our researchers analyzed all of the reviews data and conducted a study using normal patient search patterns. The results show that PatientTrak is the clear leader in healthcare online reputation management , focusing on the most relevant sites that drive over 95% of all healthcare reviews. PatientTrak captures 95% of all healthcare reviews incorporates data from 100% of the top healthcare review sites manages physician and location profile information and review data on 100% of the leading healthcare sites: Google , Healthgrades , Vitals, WebMD, RateMDs, UCompare Hea...

Surveys are the Best Measure of Patient Satisfaction

We all are regularly asked to complete surveys on the products and services we purchase almost every time we make a purchase. Sometimes we respond, other times we do not for any number of reasons. Manufacturers and service providers send surveys as a way to collect customer feedback and ultimately improve their business. They would never intentionally send a survey to someone who was not their customer as it wouldn’t make sense and would falsify their results. Recent studies and a recent article in the Washington Post show that fake reviews are common in the healthcare industry. Fake Review Watch, a consumer watchdog site, has found dozens of Facebook groups where businesses, including medical practices, buy and sell fraudulent reviews. Curtis Boyd, CEO and founder of Objection, which specializes in identifying fake business reviews, said that about 20 percent of business reviews in the healthcare industry, including physician reviews,...

PatientTrak

Search This Blog