System adds PatientTrak application to virus prevention toolkit At University Hospitals (UH) patient safety is the highest priority during the COVID-19 pandemic. Now, UH patients have an additional option to reduce the risk of virus transmission. PatientTrak is a virtual waiting room that enables the patient to communicate effectively with staff so they can arrive at their appointment on time while avoiding an in-person waiting room. PatientTrak is not a traditional smartphone app and there is nothing for the patient to download. Patients receive a text with a link that alerts staff that they have arrived and enables real-time status updates and communication between staff and the patient. More than 10,000 patients used the tool across the UH system the first day it was implemented. PatientTrak is an application that: Provides patients with an appointment reminder via text 90 minutes prior to their scheduled appointment Allows patients to remain...
Founded in 2006, PatientTrak is the leading provider of visibility solutions that drive patient satisfaction. PatientTrak’s cloud-based visibility solutions including Visit Flow, Online Reputation and Patient Engagement are used by healthcare organizations to reduce wait times, build their brand, and improve patient satisfaction.