PatientTrak

Patients can sign-in via text message from home or anywhere outside of the facility.  Manage patients and visitors waiting in the parking lot and provide automated messaging based on the healthcare services they are going to receive.  Use a mobile ready form to gather basic assessment and demographic data. Inform and direct patients and family members in a virtual waiting room inside or outside the facility using pre-built and automated text messaging.

  PatientTrak, a leader in patient engagement is pleased to be a key component of Fairfax County Health Department’s Covid-19 Vaccine Rollout.  PatientTrak’s HIPAA compliant text messaging had already been in use at Fairfax to text message patients for Covid-19 testing and was expanded to schedule, arrive, message and track patients receiving the vaccine. Fairfax County Health Dept. Informatics and IT Manager, Noel Clarin, states, “having a system like PatientTrak helps us manage clinic flow, and relieves a lot of pressure on our staff allowing them to focus on other important tasks within real-time operations.” PatientTrak is not a traditional smartphone app and there is nothing for the patient to download. Patients receive a text appointment reminder the day before and an arrival link 15 minutes prior to their scheduled appointment.  They use the link to sign-in, alerting staff that they have arrived.  This enables real-time status updates and...

  Recently, WebMD began publishing patient reviews in addition to star ratings. PatientTrak now captures these reviews, bringing you this important feedback about your providers and locations.   WebMD review content is available throughout PatientTrak and all of reviews to date now show in the User Interface. See this example review:  We are excited about this new enhancement as we know this helps you measure and improve patient satisfaction. Source By: https://www.patienttrak.net/webmd-reviews-now-available-in-patienttrak/

What have physicians and other businesses in common? Do they have anything in common, or are a doctor in a completely different class when it comes to running a business?   The one thing that they have in common is their reputation online. It is important to make sure that even medical institutions are connected to the internet. They are just doing it by making use of doctor online reputation management software. There are so many things that people still don’t know about this software. These are all the truths about it, and why this is something that every doctor needs to consider.  Explaining online reputation management Firstly, you need to understand what this software is. The reputation software is where businesses can set up a platform where clients and customers can write reviews. The owner of the business can comment on these reviews and discuss problems or can thanks customers for their support. This is the same as the software for doctors. The...

Source By : https://www.patienttrak.net/uh-hospitals-virtual-waiting-room-case-study/

Social Distancing   COVID-19 has created the need for new patient flows and healthcare visitor management. PatientTrak Text Messaging, Online Reservation and Text to Sign-In solutions can be used to create a virtual waiting room and direct patients to sign-in from outside the facility, and inform them when they are ready to be seen. Outpatient centers are changing or eliminating waiting rooms and leveraging technology to maintain patient social distancing, while communicating patient status to family members. PatientTrak allows facilities to implement flexible sign-in, communication and flow options that meet their changing needs. Virtual Waiting Room Communication Flow   Text Sign-In & Messaging During Care   Patients can sign-in via text message from home or anywhere outside of the facility.  Manage patients and visitors waiting in the parking lot and provide automated messaging based on the healthcare services they are going to receive.  Use a mobile read...

  Fairfax County, VA Health Department was already a great PatientTrak customer.  When the pandemic struck they expanded their use of PatientTrak to include patient engagement text messaging for covid testing facilities.  Fairfax County expanded PatientTrak to support the rollout of the covid vaccine to over 10,000 residents on Sunday January 3, 2021.  This is by far the most vaccine doses that have been administered in a single locality in Virginia, according to a Virginia Department of Health dashboard Fairfax Health Dept. Business Analyst, Noel Clarin, states, “having a system like PatientTrak help us with this vaccine rollout, really relieves a lot of pressure on our staff and allows us to focus on other important issues.”   Source By : https://www.patienttrak.net/patienttrak-providing-patient-engagement-for-covid-vaccine-rollout-at-fairfax-county/